Messaging Terms & Conditions

Effective date: August 14, 2026

These Messaging Terms & Conditions govern the SMS/text messaging program operated by Tross Build & Maintenance, LLC (“Tross,” “we,” “us”). By providing your mobile number to Tross, you agree to these terms.

Program description

Tross sends service and account text messages — such as work-order/service-request confirmation numbers and appointment or service reminders — to customers who contact us and provide their mobile number.

Consent

Consent is obtained verbally on a per-request basis. When you reach our phone receptionist and ask to have your work-order number or a reminder texted to you, our agent confirms your mobile number and your agreement to receive the message before sending it. There is no web opt-in form. Your consent is not required as a condition of purchasing any goods or services.

Message frequency & rates

• Message frequency varies based on your interactions with us.
• Message and data rates may apply, according to your mobile carrier plan.

Opt out & help

• Text STOP to any message to cancel. You will receive a confirmation and no further messages unless you re-subscribe.
• Text HELP for help, or contact us using the details below.

Carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside our control.

Changes

We may change or discontinue the messaging program or these terms at any time. Continued participation after a change means you accept the updated terms.

Privacy

Your information is handled as described in our Privacy Policy. Mobile information and SMS opt-in consent are never shared with third parties for marketing purposes.

Contact us

Tross Build & Maintenance, LLC · Oregon CCB #216068
Email: connect@trossmaintenance.com