Privacy Policy
Effective date: August 14, 2026
This Privacy Policy explains how Tross Build & Maintenance, LLC (“Tross,” “we,” “us”) collects, uses, and protects information when you contact us, request service, or communicate with us by phone, text message, email, or through our website.
Information we collect
- Contact details you give us, such as your name, phone number, email address, and service address.
- Details about your service request or work order, and messages you exchange with us.
- Basic technical information (such as IP address) when you use our website.
How we use your information
- To respond to your inquiries and provide quotes, scheduling, and service.
- To send you service-related communications, including work-order confirmations and appointment or service reminders.
- To operate, maintain, and improve our business and comply with legal obligations.
SMS/text messaging
When you provide your mobile number to Tross — for example, by asking our phone receptionist to text you a work-order number or an appointment reminder — you consent to receive SMS text messages from us related to your service request and account. Consent is obtained verbally on a per-request basis; we do not use a web opt-in form.
- Message types: service and account notifications, including work-order/service-request confirmation numbers and appointment or service reminders.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply.
- Reply STOP to any message to opt out at any time. Reply HELP for help.
No mobile information or SMS opt-in consent will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. Text messaging opt-in and consent are never shared with any third parties.
How we share information
We share information only as needed to run our business — for example, with service providers that help us deliver messages, schedule work, or process payments — and only to the extent necessary for those purposes. We do not sell your personal information. As stated above, mobile/SMS consent information is not shared with third parties for their own marketing.
Data retention & security
We keep information only as long as needed for the purposes described here or as required by law, and we use reasonable safeguards to protect it.
Your choices
You can opt out of text messages at any time by replying STOP. To ask about the information we hold or to make a request, contact us using the details below.
Contact us
Tross Build & Maintenance, LLC · Oregon CCB #216068
Email: connect@trossmaintenance.com
See also our Messaging Terms & Conditions.